Terms And Condtions

1. Introduction

Welcome to Sanjha Store. These Terms & Conditions govern your access to and use of the Sanjha Store website, products, services, and related features. By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Acceptance of Terms

By using our website, creating an account, submitting an order, or otherwise interacting with Sanjha Store, you confirm that you have read, understood, and agreed to these Terms & Conditions. You also agree to provide accurate information and use our website only for lawful purposes.

3. Use of Our Website

You agree to use the Sanjha Store website responsibly and only for lawful purposes. You must not attempt to gain unauthorized access to our systems, interfere with website functionality, submit fraudulent information, place unauthorized orders, introduce malicious software, scrape or copy website content without permission, or use the website for any illegal or unauthorized purpose.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colors, specifications, and other information displayed on our website are accurate and up to date. However, minor differences may occur due to screen settings, lighting conditions, photography, manufacturing variations, or differences between product batches.

Product photographs are intended to provide a general representation of the product. Actual colors may vary slightly depending on your device or display settings. Sanjha Store reserves the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

5. Product Availability

All products are subject to availability. Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or order fulfillment.

If a product becomes unavailable after you place an order, we may contact you regarding the issue and may cancel or modify the affected order where necessary.

6. Prices and Pricing Errors

All prices displayed on the Sanjha Store website are in Pakistani Rupees (PKR), unless otherwise stated. We reserve the right to change product prices at any time without prior notice.

If an obvious pricing or technical error occurs on our website, we reserve the right to correct the error and, where necessary, cancel an affected order. If payment has already been received for a cancelled order, the applicable amount will be handled according to our refund policy.

7. Placing an Order

When you place an order through our website, you are requesting to purchase the selected products. You are responsible for reviewing your order details, including products, quantities, sizes, colors, delivery information, and contact details before submitting the order.

After submitting an order, you may receive an order confirmation through the contact information provided during checkout. An order confirmation does not necessarily mean that the order has been dispatched. Sanjha Store reserves the right to verify, accept, reject, or cancel an order when necessary.

8. Order Verification

For certain orders, Sanjha Store may contact you by phone, SMS, email, WhatsApp, or another available communication method to verify your order or delivery information.

If we are unable to verify an order or the information provided appears inaccurate, incomplete, or suspicious, we reserve the right to delay, reject, or cancel the order.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, please contact Sanjha Store as soon as possible using the contact information provided on our website. We cannot guarantee cancellation requests received after order processing or dispatch has begun.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, payment is collected when your order is delivered. Customers are responsible for ensuring that someone is available at the provided delivery address to receive and pay for the order.

Repeated refusal to accept legitimate Cash on Delivery orders may result in restrictions on future COD purchases. Sanjha Store may introduce additional payment methods in the future, which may be subject to separate terms and conditions.

11. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated to the customer. Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, logistical delays, and other circumstances beyond our reasonable control.

Delivery time estimates are not guaranteed unless explicitly stated otherwise. Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

12. Delivery Attempts and Failed Deliveries

Our courier or delivery partner may make one or more attempts to deliver your order. If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or cannot be contacted, the order may be returned to Sanjha Store.

Additional shipping or handling arrangements resulting from failed delivery may be subject to applicable charges or restrictions.

13. Returns and Exchanges

Returns and exchanges are subject to the Sanjha Store Return & Exchange Policy. Where a return or exchange is permitted, the product must generally be unused, unworn, and in its original condition. Original packaging, labels, tags, and accessories should also be included where applicable.

Products showing signs of use, washing, alteration, damage, or misuse may not be eligible for return or exchange. Certain products may also be excluded from returns or exchanges due to hygiene, safety, clearance, promotional, or other applicable reasons.

14. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact Sanjha Store as soon as reasonably possible after delivery.

We may request photographs or videos of the product, packaging, order information, and other details reasonably necessary to investigate the issue. After reviewing the claim, Sanjha Store may offer an appropriate resolution, which may include replacement, exchange, refund, or another suitable remedy, subject to our applicable policies.

15. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the transaction.

For Cash on Delivery orders, any approved refund will be handled through a refund method communicated by Sanjha Store. Refunds may be subject to verification of the returned product and compliance with our applicable Return & Exchange Policy.

16. Customer Accounts

Certain features of our website may require you to create an account. You are responsible for providing accurate information and keeping your login credentials secure.

You must notify us if you become aware of unauthorized access to your account. Sanjha Store reserves the right to suspend or terminate accounts that violate these Terms & Conditions or are associated with fraudulent, abusive, or unlawful activity.

17. Customer Information

When placing an order, you may be required to provide information such as your name, phone number, email address, billing information, and delivery address. You agree that the information you provide is accurate, complete, and current.

Sanjha Store may use this information to process orders, communicate with customers, arrange deliveries, provide customer support, and operate our services in accordance with our Privacy Policy.

18. Reviews and User-Generated Content

Where our website allows customers to submit reviews, comments, photographs, or other content, you agree that your submissions are truthful and based on your genuine experience.

You must not submit content that is unlawful, threatening, abusive, defamatory, offensive, fraudulent, misleading, or that infringes another person's intellectual property or privacy rights. SanJha Store reserves the right to remove content that violates these Terms & Conditions or that we reasonably consider inappropriate.

19. Intellectual Property

All content available on the Sanjha Store website, including logos, branding, product photographs, graphics, designs, text, product descriptions, website layouts, software, videos, and other media, is owned by or licensed to Sanjha Store unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission from Sanjha Store.

20. Promotions and Discount Offers

From time to time, Sanjha Store may offer discount codes, promotional offers, special prices, or other campaigns. Promotions may be subject to additional conditions, including validity periods, product restrictions, minimum order values, usage limits, or customer-specific restrictions.

Unless otherwise stated, promotional offers cannot be combined with other offers. Sanjha Store reserves the right to modify or terminate promotional offers where permitted by applicable law.

21. Third-Party Services

Our website may use third-party service providers for services such as payment processing, delivery, hosting, email communication, analytics, security, and fraud prevention.

Third-party services may have their own terms and privacy policies. Sanjha Store is not responsible for the independent policies or practices of third-party service providers.

22. Website Availability

We make reasonable efforts to maintain an accurate, secure, and reliable website. However, we do not guarantee that the website will always be available without interruption or completely free from errors or technical issues.

Temporary interruptions may occur due to maintenance, technical problems, hosting issues, security incidents, internet failures, or circumstances beyond our reasonable control.

23. Fraud and Abuse

Sanjha Store takes fraudulent and abusive activity seriously. We reserve the right to investigate suspicious activity and take appropriate action, including cancelling orders, restricting accounts, refusing future orders, or taking other lawful action.

Examples of prohibited activity include fraudulent orders, false customer information, unauthorized payment activity, repeated refusal of Cash on Delivery orders, abuse of promotional offers, false return or refund claims, and attempts to manipulate reviews or website functionality.

24. External Links

Our website may contain links to third-party websites or services. These links may be provided for convenience or additional information. Sanjha Store does not control and is not responsible for the content, availability, security, or policies of third-party websites.

25. Privacy

Your use of our website may involve the collection and processing of personal information. Our handling of personal information is described in our Privacy Policy.

By using our website and placing orders, you acknowledge that your information may be processed as necessary to provide our services and fulfill your orders, subject to applicable law and our Privacy Policy.

26. Limitation of Liability

To the extent permitted by applicable law, Sanjha Store will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

27. Events Beyond Our Control

Sanjha Store will not be responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control. Such circumstances may include natural disasters, severe weather, government actions, transportation disruptions, internet or telecommunications failures, labor disputes, public emergencies, or other unforeseen events.

28. Changes to These Terms

Sanjha Store may update these Terms & Conditions from time to time to reflect changes to our services, business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised "Last Updated" date. You should review this page periodically to remain informed about our current terms.

29. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary, while the remaining provisions will continue to remain in effect to the extent permitted by law.

30. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Exchange Policy, Shipping Policy, and any other policies expressly referenced on our website, constitute the terms governing your use of Sanjha Store and your purchases from us.

31. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.

Any disputes arising from your use of the website or purchases from Sanjha Store shall be subject to the applicable laws and jurisdiction of Pakistan.

32. Contact Us

If you have questions about these Terms & Conditions, an order, or any of our policies, please contact us using the contact information provided on our website.

Sanjha Store
Website: sanjhastore.com
Email: info@sanjhastore.com
Phone/WhatsApp: 0304 4944350

33. Agreement to These Terms

By using the Sanjha Store website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.