Privacy Policy

1. Introduction

At Sanjha Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website or purchase our products.

By using the Sanjha Store website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect only the information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve your shopping experience.

Depending on how you use our website, we may collect information such as your name, phone number, email address, delivery address, billing information, order details, account information, and information you voluntarily provide when contacting us.

3. Information Collected During Checkout

When you place an order, we collect information required to process and deliver your order. This may include your name, phone number, email address, delivery address, selected products, order amount, and other information necessary to complete your purchase.

Providing accurate contact and delivery information is important to ensure that your order can be processed and delivered successfully.

4. How We Use Your Information

We may use the information we collect for purposes including processing and fulfilling orders, arranging deliveries, communicating with you about your orders, providing customer support, handling returns and exchanges, preventing fraud, and improving our website and services.

We may also use your contact information to send important service-related communications, such as order confirmations, delivery updates, cancellation notices, and customer service messages.

5. Order and Transaction Information

We maintain records of orders and transactions to operate our business, provide customer support, resolve disputes, process returns or refunds, and maintain appropriate business records.

For Cash on Delivery orders, we use the information you provide to verify the order and arrange delivery and payment collection.

6. Payment Information

Where online payment methods are available, payment transactions may be processed through third-party payment service providers. Depending on the payment method, your payment information may be handled directly by the applicable payment provider.

Sanjha Store does not intentionally store complete payment card details unless such storage is necessary and legally permitted for the operation of the relevant service.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, maintain sessions, remember preferences, improve performance, and understand how visitors use our website.

Some cookies may be provided by third-party services used by our website. You may be able to control or disable certain cookies through your browser settings, although doing so may affect some website functionality.

8. Website Usage Information

We may collect limited technical information about your interaction with our website, such as browser type, device information, approximate usage information, pages visited, and technical logs.

This information may be used to maintain website security, troubleshoot technical issues, improve performance, and enhance the overall shopping experience.

9. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share information with trusted service providers when necessary to operate our business and provide our services. For example, information may be shared with courier and delivery companies, payment service providers, hosting providers, email service providers, security providers, or other service providers working on our behalf.

These parties are expected to use the information only for the purposes necessary to provide the relevant service and in accordance with applicable requirements.

10. Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, court orders, government requests, or other lawful requirements.

We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of Sanjha Store, our customers, our service providers, or others.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal obligations.

13. Your Privacy Choices

Depending on the information involved and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information that we hold about you.

You may also contact us if you believe that information associated with your account or order is inaccurate or needs to be updated.

14. Marketing Communications

We may send service-related communications that are necessary to process or manage your orders. These may include order confirmations, delivery updates, and customer service messages.

If we introduce promotional or marketing communications, we will provide appropriate options to manage such communications where required by applicable law.

15. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

16. Third-Party Services

Our website may use third-party services for functions such as hosting, payment processing, delivery, analytics, email communication, security, and other business operations.

These third parties may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of third-party services when appropriate.

17. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we handle personal information.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Sanjha Store using the contact information provided on our website.

Sanjha Store
Website: www.sanjhastore.com
Email: info@sanjhastore.com
Phone/WhatsApp: 0304 4944350

20. Your Acknowledgment

By using the Sanjha Store website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.