Return Policy

1. Return Eligibility

Sanjha Store accepts returns for eligible products within 7 days of delivery. To be eligible for a return, the item must be unused, unworn, undamaged, and in its original condition and packaging.

2. Original Packaging

Returned products must include their original packaging, tags, labels, accessories, and any other items that were included with the original order, where applicable.

Products that are returned without their original packaging or show signs of use, washing, alteration, damage, or misuse may not be accepted for return or exchange.

3. Return Period

Return requests must be submitted within 7 days of the date the order was delivered. Requests submitted after this period may not be accepted.

4. How to Request a Return

To initiate a return, please contact our customer support team using the contact information provided on our website. Please provide your order number, the product you wish to return, and the reason for the return.

Our support team will review your request and provide instructions for returning the product.

5. Exchange Option

Eligible products may be exchanged instead of refunded, subject to product availability. Exchanges may be requested for another size, color, or eligible product where available.

If the requested replacement product is unavailable, we may offer an alternative resolution in accordance with our return policy.

6. Refunds

Customers may request a refund for eligible returned products. Refunds will be processed after the returned product has been received and inspected by Sanjha Store.

The refund method and processing time may vary depending on the original payment method and other applicable circumstances.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

We may request photographs or videos of the product and packaging to help us investigate the issue and determine the appropriate resolution.

8. Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, safety, clearance, promotional, or other applicable reasons. Any such restrictions will be communicated on the relevant product page or at the time of purchase where applicable.

9. Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated by our support team when your return request is approved.

For products that are damaged, defective, or incorrectly supplied by Sanjha Store, we will review the circumstances and determine the appropriate shipping arrangement.

10. Return Inspection

All returned products are subject to inspection. If the returned product does not meet the eligibility requirements described in this policy, Sanjha Store may reject the return or exchange.

11. Contact Us

If you would like to request a return or exchange, please contact our customer support team.

Sanjha Store
Email:info@sanjhastore.com
Phone/WhatsApp: 03044944350